For the past few days on and off, I woke up, and my second thought has been about the fitness centre that went into my account to withdraw monthly fees two weeks after I officially terminated my membership.
That was couple months ago. I have since contacted the accountant of the gym location where I used to go for my workout and personal training.
The first time I was told that the head office was late in cancellation the PAP… it took them more than two weeks to cancel the PAP; at that time I was promised a cheque in the mail.
I called three weeks later to follow-up and the accountant told me that person who issues refunds is away on vacation… I asked when the person was due back in the office and when she was expected back and most importantly when will that refund be mailed to me. She informed that the she has no idea when the person would be back and the other people in the office are swamped. But as soon as the refund is process I will be informed. That was four weeks ago. I called on again on September 23, 2005 at about 11:15 AM and was transferred to her extension. I got her voicemail and left her a detail message inquiring about the status of my cheque. She has not acknowledged my call let alone to inform me about the refund.
I am not overly concerned about becoming bankrupted over the refund but the fact is that was money that was not supposed to be withdrawn from my account. What bugs me is not so much the cheque but the principle behind this… not following through with the membership discount offer terms and conditions.
The CEO of that company came to offer corporate discount at the place where I am employed and one thing I remember him saying is that membership can be cancelled at any time. I did not cancel because of the service because I did get what I paid for but back in April I ha dto put all physical activites on hold because of limited mobility and may require surgery. Not knowing when I will resume regular activity, I called to inform them and was told that I could pay until and bank the time. At first I agreed to that because I anticipated full recovery within a couple months. That was not so. In fact, the appointment is not until the neuro surgeon appointment is in November and I still use a cane to assist my limited movement. I explain that; granted I was very frustrated and upset by then.
I called the office to make arrangements such that I could put the payment and membership on hold. The manager of the location I used to go told me that was not an option and that I could transfer my payment to credit card withdrawal.
Not only was that option out of the question but why would I prepay for something that I may not use and by this time I would not use there for sure. I proceeded to cancel and was asked for a doctor’s note. I complied. I was informed that the six payments I made while awaiting recovery from the herniated disc is non-refundable but that could be banked as time. Given a choice I would rather have my money to attend to more immediate needs.
Besides by then, ask me if I care to return there...
I told the manager if I cannot get a refund… they could keep the time and the money.
If they think that I will let that payment taken after the cancellation slide then they are in for a rude awakening and a rough shake on their tender conscience that may have been hiding in the closet in the name of keeping conscience and business separate. As far as I am concerned the two go hand in hand... how else is anything suppose to be fair?
It is not enough to hire the services of a lawyer but I will dismiss the chares in the hands of the Supreme Court where no other authority and law can trespass. The thing is once it is there I cannot take it back. As reminded in Romans 12: 19a: “Never take revenge, instead let God’s anger do it.
In the end I would rather have peace than to gain the whole world and have a bankrupt soul. Still the fact of the matter is that I feel that this is breach of contract.
What I don't get is the fact that I have to hound them for what is rightfully mine... what's up with that!
Now that I have taken the time to review the issue I expect it to stop bothering me especially since effectively right now I hand it over to God. I know that giving this concern to him, he will guide me to the right outcome in his time.
One more thing …
I also assign the security company case over to God.
After I cancelled their service three years; I was expected to pay off an outstanding amount for early cancellation of service, which I refused to pay.
The reason for my decision is the reason for cancellation and that was, having an emergency contact that I did not authorized and that they have failed to inform me of how they got this individual’s name and contact info on my files.
Until such time they can bring down brimstone and fire but they cannot harm me.
And so it is!
That was couple months ago. I have since contacted the accountant of the gym location where I used to go for my workout and personal training.
The first time I was told that the head office was late in cancellation the PAP… it took them more than two weeks to cancel the PAP; at that time I was promised a cheque in the mail.
I called three weeks later to follow-up and the accountant told me that person who issues refunds is away on vacation… I asked when the person was due back in the office and when she was expected back and most importantly when will that refund be mailed to me. She informed that the she has no idea when the person would be back and the other people in the office are swamped. But as soon as the refund is process I will be informed. That was four weeks ago. I called on again on September 23, 2005 at about 11:15 AM and was transferred to her extension. I got her voicemail and left her a detail message inquiring about the status of my cheque. She has not acknowledged my call let alone to inform me about the refund.
I am not overly concerned about becoming bankrupted over the refund but the fact is that was money that was not supposed to be withdrawn from my account. What bugs me is not so much the cheque but the principle behind this… not following through with the membership discount offer terms and conditions.
The CEO of that company came to offer corporate discount at the place where I am employed and one thing I remember him saying is that membership can be cancelled at any time. I did not cancel because of the service because I did get what I paid for but back in April I ha dto put all physical activites on hold because of limited mobility and may require surgery. Not knowing when I will resume regular activity, I called to inform them and was told that I could pay until and bank the time. At first I agreed to that because I anticipated full recovery within a couple months. That was not so. In fact, the appointment is not until the neuro surgeon appointment is in November and I still use a cane to assist my limited movement. I explain that; granted I was very frustrated and upset by then.
I called the office to make arrangements such that I could put the payment and membership on hold. The manager of the location I used to go told me that was not an option and that I could transfer my payment to credit card withdrawal.
Not only was that option out of the question but why would I prepay for something that I may not use and by this time I would not use there for sure. I proceeded to cancel and was asked for a doctor’s note. I complied. I was informed that the six payments I made while awaiting recovery from the herniated disc is non-refundable but that could be banked as time. Given a choice I would rather have my money to attend to more immediate needs.
Besides by then, ask me if I care to return there...
I told the manager if I cannot get a refund… they could keep the time and the money.
If they think that I will let that payment taken after the cancellation slide then they are in for a rude awakening and a rough shake on their tender conscience that may have been hiding in the closet in the name of keeping conscience and business separate. As far as I am concerned the two go hand in hand... how else is anything suppose to be fair?
It is not enough to hire the services of a lawyer but I will dismiss the chares in the hands of the Supreme Court where no other authority and law can trespass. The thing is once it is there I cannot take it back. As reminded in Romans 12: 19a: “Never take revenge, instead let God’s anger do it.
In the end I would rather have peace than to gain the whole world and have a bankrupt soul. Still the fact of the matter is that I feel that this is breach of contract.
What I don't get is the fact that I have to hound them for what is rightfully mine... what's up with that!
Now that I have taken the time to review the issue I expect it to stop bothering me especially since effectively right now I hand it over to God. I know that giving this concern to him, he will guide me to the right outcome in his time.
One more thing …
I also assign the security company case over to God.
After I cancelled their service three years; I was expected to pay off an outstanding amount for early cancellation of service, which I refused to pay.
The reason for my decision is the reason for cancellation and that was, having an emergency contact that I did not authorized and that they have failed to inform me of how they got this individual’s name and contact info on my files.
Until such time they can bring down brimstone and fire but they cannot harm me.
And so it is!
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