I woke up this mornig a bit disturbed... I tried not to dwell on anything that gnaws at my core and drown my mood but this issue did a number on my peace... I recapture it before it got ruined but still!
Too many times I made choices that ended with painful consequences and some ended up burning a whole in my pocket.
Today's decision was yet another one. I am still a bit frustrated about the whole mess that consumed most of my day waiting on hold; getting upset and before doing what I felt was the best thing to do. It is going to cost me fifty five dollars but then and again I have my peace of mind and service that I can rely on.
There must be something that I needed to learn from all of this that I still hadn't learn or put into practise otherwise the events of this day would not have happened.
I know that doing what is best for me and not settling for less than I expect and drawing the line between saving a few dollars or spending a couple more for essential services is in my autmost interest, not to mention sense of wellbeing. Giving power to a service provider or anyone for that matter, at the expense of saying goodbye to my choices and my sanity is out of the question.
I should have listend to my intuition the weekend of the storm that happened two weeks after I switched phone service. I was without telephone service from Fiday afternoon until Sunday morning because of power failure. In fact that uneasy feeling had stirred some concern in me when I saw the tech with the box and asked him what it was for. He told me that is what was being used to provide the phone service.
I did not realized that it was not the same as the service provider that I swtiched from... I figured that the chances to be without power for any extended time would be very remote but I was wrong and the storm was more proof that I was taking a risk. It turned out that power failure was not the only cause for concern.
Was the risk worth the few dollars that I tried to save?
In the last three weeks the service has been very sporadic and even when I had some the reception was not the best. Still I kept bargaining with my self that it would be resolved and worth the savings.
Well that all changed when yesterday I woke up to make some business related calls. The phones were dead... it came back after say, at least four hours... that estimate is based on the calls I missed- long distance calls ... I was barely able to use the phone for three hours when the service cranked out again and stayed out all night and into the morning.
I had already made technical service inquiries via email, stating my concern. This was the first time that it took forever and so I hubbled over to the mall to contact the service provider. On hold for ever and an aching back. I was informed that the modem needed to be reset; all the other times the service came back on its own but today I was told to reset. I did not find that solution something that could resolve the recurring loss of service and did not wish to have anything serious happen before I came to my senses.
The thought of paying a reconnection fee to have service from the former provider made me almost dismiss that choice. Needless to say that I was caught between the rock and a hard place. When I made the request to have the service cancell then I am being offered the choice as what I was moments away from switiching to. I questioned my intention to cancel but by then I was so ticked that I made the choice to cancel.
The next time I am offered a service I will take the time to consider even more pros and cons -that goes beyond money... because I like savings but I love quality for my dollar.
It was reset and service was resumed... it won't be much longer before I have more reliable home phone service.
That's an expensive price for today's lesson but it will save me a lot of headache and stress.
And so it is!
October 01, 2005
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